Taggor

Also available in Português

Taggor Terms of Service

Version: 1.1
Last updated: November 12, 2026
Effective: For each Customer, upon that Customer’s affirmative acceptance of this version of the Terms, subject to Section 19.

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY. These Terms of Service (the “Terms”) form a binding agreement between you and Haftware Sistemas de Internet Ltda. They include disclaimers of warranties (Section 15), limits on our liability (Section 16), your obligation to defend and indemnify us against certain third-party claims (Section 17), and a governing-law and forum provision (Section 20).

By affirmatively accepting these Terms when creating an account, subscribing, or otherwise accessing a feature requiring acceptance, you agree to them on your own behalf or, if applicable, on behalf of the organization you are authorized to represent. If you do not agree, you must not access or use the Service.

1. Provider, Scope, and Definitions

1.1 Provider. Taggor is developed, operated, and sold by Haftware Sistemas de Internet Ltda., a limited liability company organized under the laws of Brazil, registered with the Brazilian National Register of Legal Entities (CNPJ) under No. 31.659.341/0001-05, with its registered office at Rua Silveira Martins, No. 810, Suite 504, Centro, Novo Hamburgo, Rio Grande do Sul, ZIP 93510-310, Brazil (“Haftware,” “Taggor,” “we,” “our,” or “us”). Haftware, and not any payment processor, is your contractual service provider.

1.2 Service. “Service” means the Taggor websites, applications, dashboard, command-line tools, application programming interfaces, MCP integrations, component loader, hosting, compilation, publication, versioning, submission-management features, and related services we make available. Features and plans may change over time in accordance with these Terms.

1.3 Customer. “Customer,” “you,” and “your” mean the individual accepting these Terms or the legal entity on whose behalf the individual validly accepts them. If you use the Service for an organization, that organization is the Customer, and you represent that you have authority to bind it.

1.4 Customer Materials. “Customer Materials” means software code, components, scripts, text, graphics, files, configurations, instructions, prompts, integrations, domains, and other material that the Customer or its authorized users or tools submit, generate, configure, deploy, or distribute using the Service.

1.5 Customer Data. “Customer Data” means information submitted through or collected by Customer components, including visitor submissions and associated records, that Haftware processes on the Customer’s behalf. Account administration, billing records, security records, and other information processed by Haftware for its own purposes are governed by our Privacy Policy and applicable law, rather than automatically being treated as Customer Data.

1.6 Related documents. Your subscription order or checkout disclosures govern the price, billing interval, purchased capacity, and commercial terms expressly shown there. The Data Processing Addendum (“DPA”) made available in the Legal Documents section of the Service, accessible before acceptance, is incorporated into these Terms by reference and automatically forms part of the agreement for Customer Data that we process on your behalf. No separate DPA click-through is required for the standard DPA to apply. If the parties execute a separate negotiated DPA, it supersedes the standard DPA as to its subject matter. The Privacy Policy describes our data practices and is not, by itself, a substitute for the DPA or for a lawful basis to process personal information.

2. Eligibility; Business Use; Account Agreement

2.1 Eligibility. You must be at least 18 years old, legally able to enter into a contract, and not prohibited by applicable laws from using the Service. The Service is designed for website owners, developers, agencies, companies, and other persons acting for professional or business purposes, rather than personal, family, or household purposes. We may decline registrations that do not fit the Service’s intended use. Nothing in these Terms waives any rights that applicable law makes nonwaivable.

2.2 Accurate information. You must provide and maintain accurate account, contact, billing, and, where relevant, organization information. You must keep a working email address associated with your account and monitor it for notices about billing, security, and these Terms. We may reasonably verify eligibility, identity, organizational authority, and suspected abuse.

2.3 Acceptance and evidence. The Terms become binding when accepted through a clear affirmative action. We may maintain acceptance records, including the accepted version, timestamp, workspace or account identifier, and relevant transaction details. An AI agent, bot, or other automated integration may not accept legal terms on behalf of a human or organization through an interface reserved for human acceptance.

2.4 Accounts and access. You are responsible for individuals you invite to your workspace, for roles and permissions you assign, and for ensuring that your users comply with these Terms. Free accounts, if offered, are subject to published eligibility conditions and anti-abuse restrictions. You may not circumvent account or workspace limits by creating duplicate or misleading identities.

3. Credentials, Authorized Users, and AI Agents

3.1 Credential security. You must safeguard passwords, API keys, access tokens, and other credentials; limit them to authorized persons and systems; rotate or revoke them when necessary; and promptly notify us of known or suspected compromise. You are responsible for activity using credentials you provision or knowingly disclose, except to the extent that it is attributable to Haftware’s own acts or omissions or that law provides otherwise.

3.2 Your agents and tools. You may connect third-party AI agents or automated tools to the Service. You, not Haftware, select their providers, models, prompts, permissions, access scopes, and instructions. You must review and supervise their actions and outputs. To the extent enabled by the Service, instructions and actions taken using your authorized credentials are attributable to you, including building, editing, publishing, replacing, or disabling components. Using an agent does not diminish your responsibility for compliance, review, and deployment decisions.

3.3 Human-controlled actions. We may reserve sensitive operations—such as legal acceptance, workspace ownership changes, payment administration, account closure, and credential management—for authenticated human users. Technical restrictions do not guarantee that other agent actions are harmless and do not transfer responsibility for your authorized agent to Haftware.

3.4 Agencies and client websites. If you use Taggor for a client or on a third party’s website, you represent that you have authority to do so and must obtain the permissions, agreements, notices, and consents needed for that work. You are responsible for your agreements with clients and for the conduct of your authorized end users; Haftware does not become a party to those agreements merely by providing the Service.

4. Customer Control; Code; Testing; Publication

4.1 Customer decisions. You decide what components to create, how they work, which third-party code or libraries they use, the websites on which they run, the data they collect, and whether, when, and how to publish or withdraw them. You are responsible for Customer Materials, the instructions you provide to AI agents, and the consequences of your publication and use decisions, subject to applicable law.

4.2 Mandatory review and testing. BEFORE DEPLOYING A COMPONENT TO A LIVE WEBSITE, YOU MUST INDEPENDENTLY REVIEW, TEST, AND VALIDATE ITS CODE, FUNCTIONALITY, DEPENDENCIES, DATA FLOWS, ACCESSIBILITY, SECURITY IMPLICATIONS, LICENSING, AND COMPLIANCE WITH APPLICABLE LAW. AI-generated code can be incorrect, insecure, incomplete, or infringing even when it appears to work. You must maintain suitable testing, monitoring, version-control, incident-response, and rollback procedures for your websites.

4.3 Automated checks are not certification. We may build, scan, inspect, validate, reject, or apply automated controls to components. A SUCCESSFUL BUILD, SCAN, PUBLICATION, OR DELIVERY IS NOT A SECURITY AUDIT, LEGAL REVIEW, CERTIFICATION, ENDORSEMENT, OR WARRANTY THAT THE COMPONENT IS SAFE, LAWFUL, COMPATIBLE, ACCESSIBLE, OR FIT FOR A PARTICULAR PURPOSE. Our controls may fail to detect defects or prohibited behavior.

4.4 Website execution and isolation. A component may execute in the browser context of your website and interact with your site’s environment. Presentation techniques such as Shadow DOM and error-handling measures do not necessarily isolate executable JavaScript from the host page or prevent all interference. You are responsible for assessing the security and operational consequences of embedding components on a website, including their possible access to page content, browser capabilities, and user interactions.

4.5 Versions and backups. The Service may provide published versions, rollback tools, and export functions. Their availability does not replace your obligation to keep independent copies of important source code, configurations, submissions, and other information required for business continuity. You are responsible for deciding which version to serve and for maintaining appropriate fallback behavior if a component or the Service is unavailable.

5. Intellectual Property and License to Operate

5.1 Customer Materials. As between the parties, you retain whatever ownership and other rights you lawfully have in Customer Materials. Haftware does not claim ownership of your independently created code or content. We do not promise that AI-generated output is original, protectable by intellectual-property law, non-infringing, or exclusively owned by you.

5.2 Limited license from Customer. You grant Haftware and its necessary service providers a worldwide, nonexclusive, royalty-free license to host, store, copy, compile, adapt for technical compatibility, scan, transmit, display, back up, and otherwise process Customer Materials to the extent reasonably necessary to provide, secure, maintain, troubleshoot, and support the Service, carry out your instructions, and comply with lawful obligations. This license lasts for the time reasonably necessary for those purposes, subject to the Privacy Policy, applicable DPA, and legally required retention. Public delivery of components is controlled by your authorized publication settings.

5.3 Customer assurances. You represent and warrant that you have all rights, licenses, authorizations, and permissions necessary for Customer Materials and their use as directed, including third-party software, trademarks, images, scripts, and other content. You are responsible for complying with open-source and commercial licensing conditions.

5.4 Haftware property. Haftware and its licensors retain all rights in the Service, its infrastructure, proprietary code, design, branding, trademarks, documentation, and related intellectual property. Subject to compliance with these Terms and payment of applicable fees, we grant you a limited, nonexclusive, nontransferable right to access and use the Service during your subscription or authorized free access. No right to our source code, trademarks, or infrastructure is granted except as expressly stated.

5.5 Feedback. If you voluntarily provide suggestions or feedback about Taggor, you authorize us to use that feedback without compensation or an obligation to incorporate it, provided this does not grant us ownership of your Customer Materials or override applicable confidentiality or data-protection obligations.

6. Visitor Information; Privacy; Data Protection

6.1 Customer responsibility. You determine what visitor data your components collect, why and how it is collected, the notices shown to visitors, the applicable legal bases, and the period for which you request retention, subject to available Service controls. You are responsible for complying with laws applicable to your websites, visitors, and industries, including required notices, consents, cookie or tracking choices, accessibility requirements, data-subject requests, retention restrictions, and rules governing marketing communications.

6.2 Legal roles. Where applicable law uses the terms controller/processor or business/service provider, the parties’ roles depend on their actual activities and the law. For Customer Data processed on your documented instructions, you generally act as the controller/business and Haftware generally acts as processor/service provider. Haftware may independently determine purposes and means of processing account, billing, fraud-prevention, security, and other information described in its Privacy Policy. Neither contractual labels nor your instructions relieve Haftware of legal duties directly imposed on it.

6.3 Instructions and DPA. Your use and configuration of the Service, together with your documented requests, constitute instructions for processing Customer Data to deliver the requested functionality. By accepting these Terms, you also agree to the standard DPA incorporated under Section 1.6, which applies automatically whenever Haftware processes Customer Data on your behalf. A separate signature or acceptance in account settings is not a condition for this standard DPA to apply; any optional acceptance flow is an acknowledgement only. The DPA sets out the applicable processing instructions, security and confidentiality duties, subprocessor terms, assistance, deletion, and transfer safeguards when legally required. Where a specific transfer mechanism or a separately executed agreement is legally required and is not provided by the standard DPA, the parties must complete it before the affected transfer or processing occurs. You must not instruct us to process data unlawfully.

6.4 Permitted identifiers; restricted data. Subject to applicable law and appropriate notices, legal bases, access controls, minimization, retention, and security measures, you may use ordinary lead-generation and business forms to collect names, email addresses, telephone numbers, mailing addresses, company details, and commonly used text-based identification or reference numbers, including Brazilian CPF and RG numbers, when genuinely necessary for the stated purpose. These identifiers are personal information and are not automatically exempt from heightened protections under other jurisdictions’ laws. You must not use Taggor to collect or store the following without our prior express written authorization and any required safeguards or agreements: (a) payment-card primary account numbers, card verification values, PINs, or other payment authentication secrets (payments may instead be handled through approved third-party payment interfaces that do not transmit such data to Taggor); (b) photographs, scans, images, or other copies of passports, identity cards, driver’s licenses, or comparable identity documents; (c) U.S. Social Security numbers or other identifiers whose collection would trigger materially heightened legal duties not covered by the Service; (d) protected health information subject to HIPAA or comparable sector-specific requirements; (e) biometric information used to uniquely identify a person; (f) sensitive or special-category information subject to additional legal conditions that the Service is not expressly designed to satisfy; or (g) personal information of children under 13. You must not use the Service for an activity that would make Haftware a regulated healthcare, financial, or similarly licensed service provider without a separate written agreement. This Section does not relieve either party of its own nonwaivable legal duties.

6.5 Visitor rights and requests. You are ordinarily responsible for responding to requests from visitors relating to Customer Data. When required under a DPA or applicable law, we will provide the assistance within our control. You must not represent that Taggor has independently approved your privacy practices.

6.6 Retention, exports, and deletion. Storage and retention controls depend on the applicable plan and available features. You are responsible for selecting legally appropriate retention periods, exporting information you need, and initiating timely deletion. Following account cancellation, downgrade, termination, or expiration, Customer Data may become inaccessible and may be deleted in accordance with the Privacy Policy, applicable DPA, and law. We may retain limited records where legally required or permitted, including for security, fraud prevention, accounting, or dispute handling.

7. Acceptable Use

You must not use the Service, or permit others to use it, to:

  1. engage in fraud, phishing, impersonation, deceptive practices, unlawful surveillance, harassment, or illegal marketing;
  2. publish or distribute malware, credential-stealing code, unauthorized cryptocurrency miners, exploit kits, or code intended to compromise systems or visitors;
  3. access, test, disrupt, overload, scrape, reverse engineer, or bypass the Service, its security controls, authentication, quotas, or safeguards without our express authorization, except to the extent a restriction is prohibited by law;
  4. collect, disclose, or use personal information unlawfully, or evade legally required notices, consent, or privacy choices;
  5. infringe intellectual-property, privacy, publicity, or other rights of third parties, or distribute illegal or exploitative content;
  6. use Taggor for applications where failure could reasonably result in death, serious personal injury, or critical infrastructure damage, unless covered by a separate written agreement;
  7. resell, sublicense, or commercially provide direct access to the Service itself without our authorization, except for authorized use by agencies on behalf of their clients; or
  8. interfere with other customers, our providers, our networks, or the lawful operation of the Service.

You must comply with applicable export-control, sanctions, anti-corruption, and other laws relevant to your use of the Service. You must not use the Service on behalf of a person or entity when providing the Service to that person or entity would be unlawful.

8. Review, Moderation, and Protective Actions

8.1 Protective measures. We may use automated and human processes to investigate alleged abuse and may reject, limit, quarantine, disable, or remove a component, connection, domain, credential, or workspace when we reasonably believe it creates security, legal, operational, privacy, or third-party risks or materially violates these Terms. We may act immediately without prior notice where reasonably necessary.

8.2 No duty to preapprove. Our ability to review or remove material does not mean we undertake a general duty to monitor all Customer Materials or accept responsibility for material we have not discovered. Any legal duties of Haftware that cannot be excluded remain unaffected.

8.3 Abuse reports and communications. Reports or questions concerning restrictions, suspected abuse, or removed components may be sent to the abuse contact listed in Section 22. We may assess such communications and provide information or reconsider a measure in our discretion. Except where applicable law requires otherwise, we do not undertake to provide a formal appeal process, a response within any fixed period, or reinstatement. We may give notice of material measures when lawful and reasonably practicable.

9. Plans, Capacity, and Usage

9.1 Plan terms. Free and paid plans, if offered, have the prices, features, usage quantities, retention limits, workspaces, site allowances, and billing intervals disclosed in the applicable plan description and checkout. The commercial terms shown and accepted at purchase govern the purchased subscription period. We may offer add-ons or additional capacity at separately disclosed prices.

9.2 Usage notifications and controls. We may measure usage against the quantities and enforcement conditions disclosed for the applicable plan. For plans with metered capacity, we ordinarily provide usage notifications at approximately 80% and 100% of the advertised allowance through available account or email channels. Reaching a plan allowance or exceeding it incidentally does not, by itself, automatically suspend delivery of Customer components. Nonurgent usage-related suspension or material restriction may occur only under the applicable plan’s published high-overage enforcement conditions, including any sustained-overage threshold or immediate extreme-overage threshold disclosed in the plan description; any changes affecting an already paid subscription period are subject to Sections 9.1 and 10.7. Separately, we may impose proportionate technical protections for abusive spikes, attacks, security incidents, unlawful use, or threats to service integrity without waiting for a plan threshold or prior warning. We will not impose an additional monetary usage charge unless its amount and conditions were disclosed and authorized.

9.3 Downgrades. A plan downgrade may reduce features, limits, and retention capacity. You should export data and adjust configurations before the downgrade takes effect. Data that exceeds the new plan’s storage or retention rules may become unavailable or be deleted after notice where reasonably practicable and subject to applicable law.

10. Payment, Automatic Renewal, Cancellation, and Refunds

10.1 Paid plans and seller. If you purchase a paid plan, you agree to pay the price, taxes, and authorized fees presented at checkout. Unless otherwise expressly stated, prices are quoted in U.S. dollars (USD). Haftware is the seller of the subscription. Stripe or another disclosed processor may handle payment transactions; use of such a processor does not make that processor your provider of Taggor.

10.2 Automatic renewal. PAID SUBSCRIPTIONS RECUR AND RENEW AUTOMATICALLY FOR SUCCESSIVE BILLING PERIODS OF THE SAME LENGTH (FOR EXAMPLE, MONTHLY OR ANNUALLY), UNLESS YOU CANCEL BEFORE THE NEXT RENEWAL. Before payment information is collected or a recurring charge is authorized, we will disclose the material subscription terms, including price, billing frequency, renewal, and cancellation method, and obtain the required affirmative consent. You authorize us and our payment processor to charge the chosen payment method for the amounts and intervals you approve. We will provide legally required confirmation and renewal notices.

10.3 Cancellation. You may stop future renewals through the online subscription-management flow made available in your account. If you cannot access that flow, you may request cancellation through the contact method in Section 22; we may reasonably verify your identity before acting. We will not impose unreasonable obstacles to cancellation. Cancellation ordinarily takes effect at the end of the billing period already paid for and does not, by itself, immediately delete the workspace or its data. Any legally required earlier termination or reimbursement rights remain available.

10.4 Refund policy. For the initial purchase of a paid subscription, you may request a full refund within fourteen (14) calendar days after that initial charge. Unless applicable law requires otherwise or we expressly agree, this voluntary initial-purchase refund does not apply again to renewal charges, and fees are otherwise non-refundable and non-prorated. A refund may end the paid subscription and cause the workspace to revert to an available lower tier or cease paid access. This provision does not limit the right of withdrawal under Article 49 of the Brazilian Consumer Defense Code, where applicable, or other statutory rights to a refund, reversal or charge dispute.

10.5 Failed payments and charge disputes. If a payment fails or is reversed, we may seek a valid payment method, retry payment in a lawful manner, and suspend paid functionality after appropriate notice, except when immediate action is reasonably needed to prevent abuse or loss. You remain responsible for undisputed amounts properly due. You may contact us to resolve billing errors and retain any legally protected right to dispute an unauthorized or incorrect charge.

10.6 Taxes and currency. Taxes may be added where required and disclosed at checkout. Your bank or payment provider may apply currency-conversion costs or fees outside our control. You are responsible for taxes imposed on your own business, revenue, customers, or use of the components, excluding taxes imposed on Haftware’s net income.

10.7 Price and plan changes. Price changes to an existing subscription apply prospectively, normally at a future renewal, following at least thirty (30) days’ notice where feasible and any additional notice or affirmative consent required by law. We may change the pricing and features offered to new customers without retroactively changing the commercial terms of a period for which you have already paid. If you do not accept an applicable renewal price, cancel before that renewal, without prejudice to your statutory rights.

11. Service Availability, Beta Features, and Changes

11.1 No guaranteed service level. We aim to provide a reliable Service, but, unless a separately signed agreement expressly provides otherwise, we do not promise an uptime percentage, uninterrupted availability, error-free operation, permanent compatibility, or successful delivery or storage of every request. Maintenance, cyberattacks, browser changes, hosting failures, network disruptions, and third-party outages can affect components and submissions.

11.2 Beta and preview features. We may identify certain features, integrations, or releases as beta, preview, early access, or experimental, whether or not offered as part of a paid plan. Such features may be incomplete, subject to change, restricted, or discontinued. They are provided subject to the same mandatory legal obligations and the risk allocation in these Terms; charging a subscription fee does not by itself create a service-level guarantee or promise that a beta feature is production-certified.

11.3 Your continuity plan. You are responsible for determining whether the Service is suitable for any particular deployment, maintaining backup and fallback arrangements, and monitoring your own websites and components. We do not guarantee that your website will be unaffected by errors in embedded code, missing components, third-party dependencies, or service interruptions.

11.4 Modifications and discontinuance. We may update or replace features for operational, security, product, or legal reasons. When reasonably practicable, we will give advance notice before materially reducing a paid feature on which customers reasonably depend. We may make urgent changes without advance notice where necessary for security, compliance, or service integrity. If we permanently discontinue the paid Service, we will give reasonable notice and a reasonable opportunity to export available Customer Data, subject to circumstances beyond our control and applicable law. Nonwaivable refund and consumer rights remain unaffected.

12. Third-Party Systems and AI Services

The Service may depend on identity providers, cloud infrastructure, content-delivery networks, analytics, payment processors, external APIs, browsers, open-source libraries, and AI providers selected by you. These systems may have separate terms, policies, and availability limitations. We do not control, supply, endorse, or warrant your third-party AI agent or its outputs merely because it interoperates with Taggor. To the maximum extent permitted by law, we are not responsible for third-party products and conduct outside our control, without excluding responsibility for Haftware’s own acts, omissions, or mandatory obligations.

13. Intellectual-Property and Abuse Notices

If you believe a component infringes your intellectual-property rights or is being used unlawfully, send a reasonably detailed notice to the abuse contact listed in Section 22. Include the content or component URL, the rights or conduct at issue, supporting information, and a means to contact you. We may request reasonable additional information, restrict content while reviewing a report, and provide notice to the affected Customer where appropriate. False or misleading reports may have legal consequences. This process does not replace any legally mandatory notice-and-takedown procedure or create a promise to remove material in response to unsupported allegations.

14. Confidentiality and Service Security

14.1 Confidential information. Each party may receive nonpublic information identified as confidential or that a reasonable recipient should understand to be confidential given its nature and circumstances. The recipient will use such information only to perform or exercise rights under these Terms, protect it with reasonable care, and disclose it only to personnel or service providers who need to know and are subject to appropriate confidentiality obligations, or as legally required.

14.2 Exceptions. Confidential information excludes information that becomes public without breach, was lawfully known to the recipient before disclosure, was lawfully received without a confidentiality restriction, or was independently developed without using the disclosing party’s confidential information. A party compelled to disclose information by law may do so to the extent required, providing notice when legally permitted.

14.3 Security responsibilities. Each party remains responsible for security measures under its control. The Customer is responsible for its websites, credentials, authorized tools, access rights, and component code. Haftware is responsible for complying with security, confidentiality, and incident-notification duties imposed directly on it by applicable law or a valid DPA. No networked system can be guaranteed completely secure.

15. Disclaimer of Warranties; Assumption of Risk

15.1 AS IS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ALL BETA, PREVIEW, AND RELATED FEATURES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, ACCURACY, OR UNINTERRUPTED OPERATION. We do not warrant that the Service will meet your requirements, prevent security incidents, detect defective or unlawful code, prevent loss of data, or operate without errors. This provision does not remove warranties and rights that consumer law or other mandatory rules provide.

15.2 INDEPENDENT DECISIONS. YOU ACKNOWLEDGE THAT CUSTOMER MATERIALS, INCLUDING AI-GENERATED SOFTWARE, MAY CAUSE VULNERABILITIES, DATA DISCLOSURE, ERRORS, OUTAGES, ACCESSIBILITY FAILURES, INFRINGEMENT, OR OTHER HARM. YOU CONTROL THE DECISION TO REVIEW, ACCEPT, PUBLISH, AND USE THOSE MATERIALS AND ASSUME THE RISKS ATTRIBUTABLE TO YOUR INSTRUCTIONS, CONTENT, CONFIGURATIONS, AND DEPLOYMENT DECISIONS, TO THE MAXIMUM EXTENT PERMITTED BY LAW. Your independent testing and professional judgment are essential.

15.3 Mandatory rights. Nothing in this Section disclaims any express written commitment in a separately executed agreement or any warranty, remedy, or other right that applicable law does not permit the parties to exclude.

16. Limitation of Liability

16.1 EXCLUDED DAMAGES. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HAFTWARE AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE TO YOU FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES; LOST PROFITS, REVENUE, BUSINESS, GOODWILL, OR ANTICIPATED SAVINGS; LOSS OF BUSINESS OPPORTUNITY; OR BUSINESS INTERRUPTION, ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. This exclusion applies regardless of the legal theory asserted, to the extent enforceable.

16.2 AGGREGATE LIABILITY CAP. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE TOTAL AGGREGATE LIABILITY OF HAFTWARE AND THE OTHER PERSONS LISTED IN SECTION 16.1 TO THE CUSTOMER FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED: (A) FOR A PAID SUBSCRIPTION, THE SUBSCRIPTION FEES ACTUALLY PAID TO HAFTWARE FOR THE AFFECTED WORKSPACE IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT GIVING RISE TO THE CLAIM; OR (B) FOR A FREE WORKSPACE, USD $100. Multiple claims, incidents, or legal theories do not increase this total cap, where the limitation is valid.

16.3 Mandatory carve-outs. Nothing in these Terms excludes or restricts liability for fraud, intentional misconduct, or any other conduct or loss to the extent such exclusion or restriction is prohibited by applicable law. These Terms do not remove statutory duties imposed directly on Haftware, including any nonwaivable data-protection obligations or rights of data subjects, and do not waive mandatory consumer remedies. Any limitation applies only to the extent permitted by the law governing the particular claim.

16.4 Risk allocation. The parties acknowledge that the warranty disclaimers and liability limitations allocate commercial risk and are a material basis of the Service’s pricing and availability. The limitations apply to the maximum lawful extent even if a stated remedy fails of its essential purpose.

17. Customer Indemnification

17.1 Duty to defend and indemnify. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, YOU WILL DEFEND, INDEMNIFY, AND HOLD HARMLESS HAFTWARE AND ITS AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, CONTRACTORS, AND AGENTS AGAINST THIRD-PARTY CLAIMS, INVESTIGATIONS, PROCEEDINGS, DAMAGES, SETTLEMENTS, REASONABLE ATTORNEYS’ FEES, AND COSTS to the extent arising from (a) Customer Materials, AI-generated output, or their publication or distribution; (b) your websites, business activities, representations, products, or visitor interactions; (c) data you choose to collect, unlawful processing, inadequate notices or consents, or failures to honor privacy rights; (d) allegations that Customer Materials infringe intellectual-property or other third-party rights; (e) your or your authorized users’ breach of these Terms or violation of applicable law; or (f) your misuse of the Service or negligent handling of credentials within your control.

17.2 Limits. This duty does not apply to the extent the third-party claim is caused by Haftware’s own unlawful acts, omissions, or fault that cannot lawfully be shifted to you. It does not limit any nonwaivable rights of an affected third party, and it does not relieve Haftware of obligations imposed directly on it by law.

17.3 Procedure. We will give reasonably prompt notice of an indemnified claim, allow you to lead its defense with appropriately qualified counsel where practicable, and cooperate at your reasonable expense. Delay in notice relieves your obligation only to the extent materially prejudicial. You may not agree to a settlement admitting wrongdoing by Haftware, imposing nonmonetary obligations on Haftware, or failing to release Haftware without our prior written consent, not to be unreasonably withheld. We may participate through our own counsel at our expense.

17.4 Separate obligation. To the extent legally enforceable, the indemnification obligations in this Section are obligations of the Customer and are not limited by the cap on Haftware’s liability in Section 16.

18. Suspension; Termination; Data After Termination

18.1 Your cancellation and deletion. You may stop automatic subscription renewal as described in Section 10. You may also request closure or deletion of a workspace through available account tools. Cancellation of billing and deletion of a workspace are distinct actions. Export data you need before requesting deletion or losing access.

18.2 Our rights. We may suspend, restrict, or terminate access if you materially breach these Terms, fail to pay, use the Service fraudulently or unlawfully, create a material security risk, or if continued provision would violate the law or materially endanger the Service or others. Where reasonably appropriate, we may provide notice and an opportunity to remedy a breach; urgent measures may be taken without prior notice.

18.3 Consequences. Upon expiration or termination, your right to access the affected Service ends, subject to any paid-period rights and mandatory legal protections. Customer Materials or Data may be removed from public delivery and subsequently deleted according to the Privacy Policy, applicable DPA, and lawful retention practices. We do not promise indefinite availability of deleted, expired, or suspended data.

18.4 Survival. Sections intended by their nature to continue—including accrued payment obligations, intellectual-property rights and licenses needed for lawful wind-down, confidentiality, warranty disclaimers, liability limits, indemnification, dispute resolution, and applicable data-handling duties—survive termination to the extent applicable and enforceable.

19. Changes to These Terms

We may revise these Terms to reflect changes in law, risk, security, our business, or the Service. We will post an updated version with its revision date. For material changes affecting existing Customers, we will give reasonable advance notice, ordinarily at least fifteen (15) days, and obtain renewed affirmative acceptance where required by applicable law or where a new agreement is appropriate. A change will not retroactively deprive you of vested rights or mandatory protections. If you disagree with a proposed material change, you may stop using the Service and cancel before that change takes effect, subject to your existing payment obligations and applicable rights. The version you validly accepted governs until a later version becomes binding on you.

20. Governing Law; Forum; Disputes

20.1 Governing law. Except to the extent that mandatory law requires otherwise, these Terms and disputes arising from them are governed by the laws of the Federative Republic of Brazil, without regard to conflict-of-laws principles that would select another law.

20.2 Good-faith resolution. In business relationships, before commencing ordinary litigation, the parties will first attempt in good faith to resolve a dispute by written notice describing the claim and the relief sought. Either party may bring proceedings after thirty (30) days without resolution, or earlier where urgent interim relief or a statutory deadline requires it. In consumer relationships, the attempt at amicable resolution is optional and is not a condition for exercising rights, filing complaints or accessing the courts.

20.3 Business forum. For Customers contracting for business or professional purposes, the parties elect the courts having jurisdiction over Novo Hamburgo, Rio Grande do Sul, Brazil, as the exclusive forum for disputes arising from or relating to this agreement, to the extent the forum agreement is valid and enforceable. This forum has a genuine connection to the agreement because it is the location of Haftware’s registered office. Either party may seek urgent protective relief in another court of competent jurisdiction where the law allows and the circumstances warrant it.

20.4 Nonwaivable protections. Nothing in this Section deprives a person of any court, regulator, remedy, protection, or right of action that applicable consumer, privacy, or other mandatory law prohibits the parties from waiving. We do not require binding arbitration under these Terms.

21. General Contract Terms

21.1 Entire agreement and precedence. These Terms, the standard DPA incorporated by reference under Section 1.6, any applicable checkout or subscription order, and any separately executed DPA or commercial agreement constitute the agreement concerning the Service. In the event of a direct conflict, a separately executed commercial agreement controls the subject matter it expressly covers; a separately executed DPA prevails over the standard DPA to the extent it covers the same processing; the applicable DPA controls covered data-processing matters; checkout terms control the specific commercial parameters accepted at purchase; and these Terms otherwise control. The Privacy Policy remains the authoritative notice of Haftware’s own processing practices, subject to applicable law.

21.2 Severability. If any provision is held unenforceable, it will be limited or severed only to the extent necessary, and the remaining provisions will remain effective where legally possible.

21.3 No waiver. Failure or delay to enforce a right does not waive it. A waiver in one instance does not waive a later breach.

21.4 Assignment. You may not assign this agreement without our prior written consent, except where applicable law requires otherwise. We may assign the agreement as part of a corporate restructuring, merger, acquisition, or sale of the Service, subject to applicable law, notice requirements, and data-protection obligations.

21.5 Relationship. The parties are independent contractors. These Terms create no partnership, joint venture, employment, agency, fiduciary, or franchise relationship. Your AI agents and site visitors are not agents or employees of Haftware.

21.6 Force majeure. Neither party is responsible for delay or failure to perform nonpayment obligations caused by events beyond its reasonable control, including natural disasters, acts of government, widespread network or utility failures, labor disruptions, war, or major third-party outages, provided the affected party takes commercially reasonable steps to mitigate the effects. This Section does not excuse obligations that applicable law makes non-excludable.

21.7 Notices. We may send operational and contractual notices to the email address associated with your account and, where appropriate, through the Service. Formal notices to Haftware may be sent using the contact information in Section 22. You are responsible for keeping your contact details current. Electronic communications and records may be used as permitted by applicable law.

21.8 Official languages. Haftware may make these Terms available in official English and Brazilian Portuguese versions. The official language version presented to and affirmatively accepted by the Customer governs that Customer’s agreement. Any other translation that is not identified as official is provided for convenience only. The versions are intended to have equivalent commercial effect, while provisions implementing mandatory local law may differ. A Customer’s language preference alone does not displace mandatory laws that apply to the Customer or the Service. If interpretation is disputed, the parties will seek a reading consistent with the accepted version, their common commercial purpose, and applicable mandatory law; neither official language version automatically overrides the other.

21.9 Third-party rights. Except for the protected parties expressly identified in Sections 15–17, these Terms do not create contractual rights for third parties. This does not limit rights arising independently under applicable law.

22. Company Details and Contact

Contracting entity: Haftware Sistemas de Internet Ltda.
CNPJ: 31.659.341/0001-05
Registered address: Rua Silveira Martins, No. 810, Suite 504, Centro, Novo Hamburgo, Rio Grande do Sul, 93510-310, Brazil
Corporate contact and formal notices: contato@taggor.dev
Privacy inquiries: privacidade@taggor.dev
Abuse and intellectual-property reports: abuse@taggor.dev

End of Terms of Service — Version 1.1.

Back to the start